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What Currency do you transact in?
This website transacts in Pound Sterling Only. Prices are subject to change without notice.

What Cards do you accept?
We accept the following credit and debit cards only : Switch, Solo, Mastercard, Visa & Amex only.

What are your Minimum Orders?
Our minimum orders are GBP25.00 only.

What are your Delivery Charges & Policy?
Please click on this link : Delivery Charges & Policy
Delivery Charges & Policy are subject to change without notice.

How Secure is my transaction?
You can now shop with confidence at JELLYPONGPONG.com.
We use Secure Sockets Layer (SSL) to encrypt sensitive information captured on our order form such as your credit card number, name and address, so that no third party is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. While on a secure page such as our order form, you will see that the lock icon becomes locked, as opposed to un-locked or open, when you are just surfing. With regards to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.

Your credit card details are taken by a secure server hosted by HSBC, the trusted name in banking.

Do you conduct any form of Animal Testing?
We never test on animals...how could we? Jelly Pong Pong's products are tested only on employees and starlets.

I need more information on your products and their ingredients.
Each product has been equipped with information which accurately describes its benefits and usage. However, if you feel a need to ask for a specific detail, please contact us and we will reply you promptly. You can also obtain a full list of ingredients for any product simply by letting us know the name and colour of the product in question.

What happens when you run out of stock?
Jelly Pong Pong carries thousands of products but occasionally an item may be temporarily out of stock. We will notify you if this happens and inform you when we will be expecting fresh stock to come in. At this moment in time, Jelly Pong Pong does not have a backorder system so the item will be automatically left out from your order. You will have to re-order when it becomes available again.

What is your Returns and Exchanges Policy?
We're confident you will be happy with Jelly Pong Pong and the products you have bought. However, sometimes a product just doesn't work out, and we understand. If you have to return or exchange a product, please do so within 14 days of purchase & enclose your original receipt. Refunds are made based on the original purchase price. Unfortunately, we are not able to refund shipping costs or take responsibility for lost / damaged items. Please understand that we cannot take returns nor offer refunds on overly used products.

Please send returns & exchanges to :
Beautee Box Ltd
1 Poultry
London EC2R 8JR
United Kingdom

Remember to include a letter denoting your

• delivery address.
• telephone number (no cellphones please).
• full name.
• your original purchase receipt and.
• your signature as per that on your credit card.

We are unable to process returns & exchanges without the original product(s), and all the necessary items listed above. Unfortunately, we will not be able to refund any shipping charges incurred on your part. For valued items, we recommend that you take out shipping insurance in the event the item is lost or damaged while in carriage. Please note that products purchased through JELLYPONGPONG.COM may not be returned or exchanged at retail / other web locations that sell Jelly Pong Pong.

Can I cancel an order?
As we aim to process orders within 24 hours, you will not be able to cancel your order once placed.

What is your Privacy Policy?
Please click on this link : Privacy Policy
Privacy Policy is subject to change without notice.

How do I contact you for general enquiries?
We are happy to help you with any enquiries you may have and are ready to assist you. Just let us know what's on your mind.